Privacy Policy

1. Information We May Collect

We may collect personal and business information that you voluntarily provide, as well as limited technical information collected automatically when you use the Website.

A. Information you provide to JGE

You may provide information when you submit a contact form, request a quotation, request samples, ask for product information, download a resource, send an email, call us, contact us through WhatsApp or interact with JGE through social media.

This information may include:

• Full name
• Company name
• Job title or business role
• Business email address
• Mobile number, telephone number or WhatsApp number
• Business address, city, state, country or pincode
• Industry or business type
• Product category of interest
• Product requirement, quantity, colour, size, material, design, specification or application details
• Expected purchase timeline
• Messages, questions, feedback or communication sent to JGE
• Documents, images, product references, specifications, tech packs or files voluntarily shared with us
• Any other information you choose to share in connection with your business requirement

B. Information collected automatically

When you visit the Website, limited technical and usage information may be collected automatically through standard website technologies, server logs, cookies or similar tools that may be active on the Website.

This information may include:

• Internet Protocol (IP) address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time and date of your visit
• Referring website or source
• Approximate location based on IP address
• Website usage and interaction information
• Cookie identifiers or similar online identifiers, where applicable

2. Why JGE Uses Your Information

JGE may use your personal and business information for legitimate business purposes, including:

• To respond to product enquiries, quotation requests and sample requests
• To understand your garment accessory, trim material or related sourcing requirement
• To share relevant product information, catalogues, images, specifications or business details
• To prepare quotations, proposals or commercial communication
• To communicate regarding product availability, requirement clarification, sample discussions, order-related support or business follow-up
• To respond through the contact method you provide, including phone, email or WhatsApp
• To improve the Website, product information, customer experience and business communication
• To manage and maintain legitimate business records
• To identify and prevent spam, fraud, misuse, security incidents or unauthorised activity
• To comply with applicable legal, regulatory, accounting, tax or record-keeping obligations
• To send relevant business updates, product information, sourcing guides or promotional communication only where permitted and subject to your communication preferences

3. Consent and Marketing Communication

When you submit a form, request a quotation, request product samples, download a resource or otherwise voluntarily provide information to JGE, you may be asked to provide consent for the stated purpose.

For example, we may use your contact details to respond to your quotation request, product enquiry, sample requirement or other business communication.

Where JGE sends promotional messages, updates, guides or marketing communication, you may choose to stop receiving future promotional communication by:

• Replying “STOP” to an applicable WhatsApp communication
• Using an unsubscribe option, where available
• Emailing us at [INSERT JGE PRIVACY EMAIL]
• Calling or messaging us at [INSERT JGE OFFICIAL PHONE OR WHATSAPP NUMBER]

Withdrawing consent for marketing communication will not affect JGE’s ability to retain or use information where necessary to respond to an active enquiry, fulfil an existing business interaction, comply with legal obligations, maintain appropriate business records or protect JGE’s legal rights.

4. Cookies and Website Technologies

The Website may use cookies and similar technologies to support website functionality, understand visitor behaviour, improve website performance and measure the effectiveness of website content or marketing activity.

Cookies are small text files that may be stored on your browser or device when you visit a website.

The Website may use:

• Essential cookies needed for website functionality and security
• Analytics cookies to understand how visitors use the Website
• Preference cookies to remember basic user settings, where applicable
• Marketing or advertising cookies, only if such tools are implemented and subject to applicable consent requirements

You may control or block cookies through your browser settings. Please note that disabling certain cookies may affect some website features or functionality.

Before publishing, JGE should confirm which website tools, if any, are active on the Website and update this section to accurately list those tools and any required consent mechanism.

5. How JGE May Share Information

JGE does not sell personal information as a standalone product or business service.

We may share information only when reasonably necessary for the purposes described in this Privacy Policy, including with:

• JGE employees, representatives or authorised team members who need the information to respond to your enquiry or support a business requirement
• Website hosting, email, communication, analytics, security, cloud storage or business-support service providers
• Suppliers, logistics partners, service partners or other relevant business parties, only where necessary to support a genuine product, sample, quotation, sourcing, order, delivery or service requirement
• Professional advisers such as accountants, auditors, legal advisers or insurers where required
• Government authorities, regulators, courts or law-enforcement agencies where disclosure is required by law or necessary to protect legal rights, safety or security
• A successor entity if JGE undergoes a business transfer, merger, restructuring, acquisition or sale of assets, subject to applicable legal requirements

Where practical, JGE expects third parties handling information on its behalf to use that information only for authorised and appropriate business purposes.

6. WhatsApp, Email, Telephone and Social Media

If you contact JGE through WhatsApp, phone, email, LinkedIn, Instagram, Facebook or another third-party communication platform, we may retain the information you share to respond to your enquiry, provide product information, maintain reasonable business records and continue relevant business communication.

External platforms may process information under their own privacy policies and terms. JGE does not control the privacy practices of third-party platforms, external websites or services.

Please avoid sharing unnecessary sensitive personal information through public social-media comments or unsecured communication channels.

7. Data Retention

JGE retains personal information only for as long as reasonably necessary for the purposes explained in this Privacy Policy.

This may include retaining information to:

• Respond to an enquiry, quotation request or sample request
• Support an ongoing business relationship
• Maintain quotation, order, invoice, transaction or business communication records
• Meet applicable legal, tax, accounting, audit or regulatory requirements
• Resolve disputes or respond to complaints
• Enforce agreements or protect legal rights
• Help prevent fraud, misuse or security incidents

When personal information is no longer reasonably needed, JGE may delete, anonymise or securely archive it, subject to business and legal record-retention requirements.

8. Data Security

JGE uses reasonable organisational, technical and administrative measures intended to protect personal information from unauthorised access, misuse, loss, alteration, disclosure or destruction.

Such measures may include limited access to information, password protection, secure website practices, internal controls and appropriate business procedures.

However, no website, online transmission, database, device or electronic storage system can be guaranteed to be fully secure. You should take reasonable care when sharing information online and share only the information necessary for your business requirement.

9. Your Privacy Choices and Requests

Subject to applicable law and reasonable verification of your identity, you may contact JGE to:

• Ask whether JGE holds personal information about you
• Request access to certain personal information held by JGE
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where applicable
• Withdraw consent for future communication where processing relies on consent
• Opt out of promotional or marketing communication
• Raise a privacy-related concern, question or complaint

To submit a privacy request, please contact JGE using the details in the “Contact Us” section below.

JGE may need to verify your identity and understand the nature of your request before taking action. Some requests may be limited where JGE must retain information for legal, transaction, security, record-keeping or other lawful business purposes.

10. Children’s Privacy

The Website and JGE’s services are intended for B2B customers, business professionals, companies and individuals seeking garment accessories, trim materials and related business support.

JGE does not knowingly collect personal information from children for marketing, quotation or business-enquiry purposes.

If you believe that a child has provided personal information to JGE without appropriate authorisation, please contact us at [INSERT JGE PRIVACY EMAIL], and we will review the matter.

11. Third-Party Links

The Website may contain links to third-party websites, social-media platforms, map services, communication tools or other external services.

JGE is not responsible for the privacy practices, content, security or policies of external websites and services that JGE does not control.

We recommend that you read the privacy policy of every third-party website or platform before sharing personal information with it.

12. International Processing

JGE operates from India. Depending on the website hosting, email, cloud storage, analytics, communication or other service providers used by JGE, some information may be processed or stored in India or another country.

Where third-party service providers are used, JGE will take reasonable steps to use services appropriate for the intended business purpose and applicable requirements.

13. Changes to This Privacy Policy

JGE may update this Privacy Policy periodically to reflect changes in website features, business practices, service providers, legal requirements or privacy practices.

When updates are made, the “Last Updated” date at the top of this page will be revised.

We encourage you to review this Privacy Policy from time to time to remain informed about how JGE handles personal information.

14. Contact Us and Privacy Grievance Contact

For privacy-related questions, requests, concerns or complaints, please contact:

JGE will make reasonable efforts to review and respond to legitimate privacy requests within an appropriate time, subject to identity verification, the nature of the request and applicable requirements.